We at Bows and Fros want to make sure you love your bow tie and will do whatever it takes to make sure you are satisfied with your purchase. If you are unhappy with it in any way we offer free returns within 30 days of your purchase date. Please place a return request through your account or email firstname.lastname@example.org to get a return authorization before shipping your tie back to us. Without authorization, we will not be able to accept the return. Once we receive your authorized return in its original condition, you will be refunded the original purchase excluding shipping costs. Custom bow ties are nonrefundable or exchangeable since they are made to order. Returns and refunds are processed within 7 business days.
*During peak shopping season (10 December – 31 December), return and refund processing times will be extended to 14 business days.